Brasserio Terms of Service

1. Who We Are

Brasserio is a software-as-a-service product operated by DevYouUp, an Israeli software and systems development agency. In these Terms, ‘Brasserio,’ ‘we,’ ‘us,’ and ‘our’ refer to DevYouUp doing business through the Brasserio product and related services.

Legal, privacy, security, and support contact: support@brasserio.com. We do not publish a postal address in these online terms; where a postal address is legally required, it may be provided through official correspondence or applicable registration records.

2. Acceptance of These Terms

These Terms of Service govern access to and use of Brasserio websites, dashboards, mobile applications, embedded booking widgets, restaurant public pages, payment and cancellation flows, APIs and machine credentials where offered, and related services (collectively, the ‘Services’).

By accessing or using the Services, creating or administering a restaurant account, using an invitation link, embedding the Brasserio widget, installing a Brasserio mobile application, completing a reservation, joining a waitlist, or otherwise using the Services, you agree to these Terms and to the policies referenced in them.

If you use the Services on behalf of a restaurant, hospitality group, company, or other organization, you represent that you are authorized to use the Services for that organization and to bind that organization to these Terms. The organization is responsible for all activity by its owners, administrators, employees, contractors, and other authorized users.

If you do not agree to these Terms, you must not use the Services.

3. Related Policies

The following policies form part of these Terms and should be read together with them:

• Privacy Policy: https://brasserio.com/privacy-policy
• Cookie Policy: https://brasserio.com/cookie-policy
• Data Processing Addendum: https://brasserio.com/dpa
• Acceptable Use and User Content Policy: https://brasserio.com/use-content-policy
• Subprocessor and International Transfer Notice: https://brasserio.com/subprocessor-notice
• Accessibility Statement: https://brasserio.com/accessibility-statement

If a signed commercial agreement or enterprise data processing agreement exists between Brasserio and a restaurant customer, that signed agreement controls over these online Terms only to the extent of a direct conflict.

4. Changes to Terms and Services

We may update these Terms from time to time. If a change is material, we will provide reasonable notice by posting the updated Terms, sending notice to account contacts, or displaying an in-product notice. Continued use after the effective date means the updated Terms apply.

We may modify, suspend, discontinue, limit, or replace features of the Services as the product evolves, including during beta, early-stage, or experimental releases. We will use reasonable efforts to avoid unnecessary disruption to active restaurant customers, but no feature is guaranteed to remain available unless a signed agreement expressly says so.

5. Definitions

‘Restaurant Customer’ means a restaurant, hospitality business, restaurant group, or similar business using Brasserio.

‘Authorized User’ means a Restaurant Customer’s owner, administrator, employee, contractor, or other person permitted to use the Restaurant Customer account.

‘Guest’ or ‘Diner’ means a person who uses Brasserio to book, cancel, manage, or join a reservation or waitlist.

‘Restaurant Data’ means data supplied by or for a Restaurant Customer, including branch details, opening hours, table layouts, floor plans, menus, restrictions, staff records, operational settings, customer lists, reservations, waitlists, and analytics.

‘Guest Data’ means personal information and reservation information a Guest provides or that is generated through a Brasserio booking, waitlist, payment, cancellation, or notification flow.

‘Content’ means text, images, logos, menus, floor plans, descriptions, documents, links, and other materials submitted, uploaded, displayed, or made available through the Services.

‘Third-Party Services’ means services, platforms, processors, communications providers, payment processors, app stores, hosting providers, analytics providers, and other third parties used with or integrated into the Services.

6. Eligibility

The Services are intended for users who are at least 16 years old, and for business users who are legally able to enter into binding agreements in their jurisdiction. The Services are not intended for children under 16. If local law requires a higher age to use a particular feature, that higher age applies.

7. Description of the Services

Brasserio provides restaurant reservation and table operations software. Depending on the plan, configuration, location, and product stage, the Services may include:

• reservation management and guest booking flows, including embedded website booking widgets;
• waitlist management and guest cancellation links;
• floor plans, table layouts, table coordinates, branch setup, and menu or restaurant-page content management;
• rule-based smart seating, operational seating suggestions, restrictions, inventory controls, and real-time table state views;
• staff roles, permissions, device and working-station registration, and staff mobile applications;
• push notifications to restaurant staff devices;
• guest SMS notifications, including confirmations, waitlist messages, and cancellation links;
• payment, deposit, hold, checkout, subscription, and chargeback-related functionality through Third-Party Services;
• analytics, reporting, and de-identified or aggregated operational insights;
• restaurant public profile or restaurant page functionality;
• customer lists and import-related functionality where enabled; and
• future or beta features such as loyalty, rewards, reviews, guest accounts, public API access, or additional automation features.

Brasserio is not a restaurant and does not provide dining, food, beverage, venue, hospitality, allergy, accessibility accommodation, or in-restaurant services. Restaurants are responsible for the dining experience and for their own legal, operational, and customer-facing obligations.

8. Restaurant Customer Accounts

8.1 Account Creation and Invitation Links

Restaurant Customer accounts may be created through Brasserio invitation links, supported onboarding flows, self-registration flows where enabled, or other approved methods. Account information must be accurate, current, and complete.

The person creating or administering an account is responsible for ensuring they have the authority to act for the Restaurant Customer. Brasserio may suspend or refuse account activation if the account appears unauthorized, fraudulent, misleading, or risky.

8.2 Authorized Users and Permissions

Restaurant Customers are responsible for provisioning, managing, reviewing, and removing Authorized Users; assigning appropriate roles and permissions; protecting devices used as working stations; and ensuring that employees and contractors use the Services lawfully and securely.

Actions taken through a Restaurant Customer account, including by owners, administrators, employees, contractors, or support-assisted actions requested by the Restaurant Customer, are treated as actions of the Restaurant Customer.

8.3 Credential Security

You must keep credentials confidential, use secure devices, restrict access to authorized personnel only, and notify Brasserio promptly at support@brasserio.com if you suspect unauthorized access, credential compromise, device loss, or misuse.

9. Restaurant Responsibilities

Restaurant Customers are solely responsible for:

• restaurant availability, opening hours, seating rules, capacity, restrictions, party-size limits, table policies, and service windows;
• the accuracy of branch information, menus, prices, descriptions, uploaded images, floor plans, and public restaurant-page content;
• honoring, modifying, declining, managing, or canceling reservations in accordance with their own policies and applicable law;
• food quality, food safety, service quality, venue safety, guest service, staff conduct, allergy handling, accessibility accommodations at the restaurant, and guest disputes;
• making all required disclosures to Guests before booking or payment, including deposit, hold, cancellation, seating, time-limit, and refund-related terms;
• compliance with consumer protection, privacy, marketing, electronic communications, accessibility, tax, employment, food-service, anti-discrimination, and hospitality laws;
• lawful collection and use of Guest Data, staff data, uploaded customer lists, and any other personal data submitted to Brasserio; and
• the security and compliance of the Restaurant Customer’s own website, domain, plugins, scripts, consent banner, cookie notices, and third-party tools.

Brasserio may assist with onboarding and support, especially during early-stage rollout, but support assistance does not transfer the Restaurant Customer’s legal or operational responsibilities to Brasserio.

10. Guest Reservations and Waitlists

Guests may book reservations or join waitlists without creating a Brasserio account. Guest-facing booking flows may be embedded in a restaurant website, appear on a Brasserio-hosted restaurant page, or be provided through another approved Brasserio interface.

Availability and estimated wait times depend on restaurant configuration, real-time operational state, and information provided by the Restaurant Customer. Brasserio does not guarantee that a reservation, waitlist position, table assignment, seating preference, special request, or estimated wait time will be fulfilled.

Guests are responsible for providing accurate contact and booking information, arriving on time, following restaurant instructions, and canceling when they cannot attend. Restaurants may manually override reservations, tables, waitlist positions, and seating assignments.

At this stage, Brasserio does not support Brasserio-charged no-show penalties. No-show tracking may be used for restaurant operations, analytics, or account integrity. Deposits or payment holds may still apply where clearly disclosed in the booking or payment flow.

11. Deposits, Holds, Guest Payments, Refunds, and Chargebacks

Some restaurants may require a deposit, prepayment, payment authorization, or card hold as part of a booking flow. Brasserio currently uses PayPlus for payment processing. Brasserio is currently the merchant of record for Brasserio-managed guest deposits and holds unless a separate written arrangement says otherwise.

Card entry and sensitive card processing are handled by Third-Party Services or hosted payment pages. Brasserio does not store full payment-card numbers or CVV codes. Brasserio may receive payment tokens, transaction identifiers, authorization status, limited card metadata, receipt data, risk signals, and similar payment-related information needed to operate payment features.

Brasserio may charge a 5% processing or administration fee for each card hold or deposit transaction. Payment processor fees and Brasserio processing fees are non-refundable except where required by law or expressly stated in the payment flow.

Refund decisions for Brasserio-managed deposits and holds are made by Brasserio, which may consider the booking terms, restaurant input, payment status, chargeback status, fraud risk, consumer-protection requirements, and the facts of the specific case. Brasserio may deduct refunds, chargebacks, processor charges, penalties, and related amounts from restaurant payouts or account balances where permitted by law and by the applicable commercial arrangement.

If a payment or authorization fails, the Guest may be redirected to a failed-payment page and may retry or leave the booking flow. Reservation holds or pending checkout sessions may expire after a short period, typically around 10 to 15 minutes, to protect availability and prevent stale reservations.

12. Restaurant Subscription Plans, Fees, and Taxes

Restaurant Customers may subscribe to monthly or annual plans. Plan limits and pricing may vary by the number of branches, devices, users, features, and other plan-specific attributes displayed during signup, checkout, renewal, or in an order form.

Monthly subscriptions are billed monthly and may be canceled at any time through the available cancellation method. Annual subscriptions are billed in advance, do not auto-renew at this stage, and are non-refundable except where required by law or expressly agreed in writing. Free trials do not automatically convert to paid subscriptions unless the user affirmatively selects a paid plan or otherwise authorizes payment.

Subscription fees are charged in U.S. dollars unless another currency is made available. VAT and other applicable taxes may be charged where required. Brasserio does not currently collect a full tax profile for every restaurant, but it may collect business registration numbers, company identifiers, billing contact details, and tax information where needed for billing, compliance, fraud prevention, or future tax features.

Brasserio may change plan prices, feature packaging, or fee structures with at least 30 days’ notice for existing paying Restaurant Customers where the change materially affects their current plan. New prices may apply immediately to new purchases or upgrades.

If a restaurant payment fails, Brasserio may request updated payment information, restrict paid features, freeze or suspend account access, downgrade service, or terminate service for non-payment. Account freeze for license expiration or failed payment does not automatically delete Restaurant Data.

13. Communications

By using the Services, Guests and Restaurant Customers consent to receive operational communications needed for the Services, including booking confirmations, waitlist updates, cancellation links, service notices, account notices, payment notices, security alerts, staff push notifications, and support communications.

Guest communications are currently primarily transactional. Brasserio does not currently send guest marketing emails. Restaurant Customers must not use Brasserio to send unlawful marketing or spam. If marketing features are later offered, marketing consent and opt-out requirements will apply.

SMS messages are provided through Twilio and may use Brasserio links, including link.brasserio.com. Message delivery depends on carriers, gateways, device settings, and third-party providers. Carriers and providers are not responsible for delayed or undelivered messages. Message and data rates may apply depending on the recipient’s plan, even if Brasserio pays provider-side messaging costs.

Where applicable or supported, recipients may use carrier or provider opt-out mechanisms, including STOP-style opt-out keywords, but opting out of transactional messages may prevent receipt of important reservation, waitlist, or cancellation updates.

14. Embedded Widget, Restaurant Website, and Machine Credentials

Restaurant Customers may embed the Brasserio booking widget on restaurant websites using the approved loader, iframe, script, or integration method supplied by Brasserio. Brasserio may issue API keys, machine credentials, tokens, or similar credentials for widget operation or server-to-server functionality.

Restaurant Customers must not modify the widget’s core logic, copy the loader code for unauthorized use, frame or proxy the widget deceptively, bypass security controls, extract non-public APIs, or use credentials outside the approved restaurant context. White-labeling or removal of Brasserio branding is permitted only where the plan or written approval allows it.

Restaurant Customers are responsible for their own websites, domains, hosting, CMS plugins, scripts, browser-extension conflicts, cookie banners, privacy notices, accessibility notices, content, and third-party integrations. Brasserio is not responsible for restaurant website downtime, bad embeds, conflicting WordPress plugins, broken pages, third-party scripts, browser extensions, or unauthorized changes made outside Brasserio’s approved implementation.

Brasserio may revoke, rotate, suspend, or restrict widget access, machine credentials, or API keys to protect the Services, respond to abuse, enforce these Terms, or comply with law.

15. Mobile Applications and App Stores

Brasserio may publish mobile applications for restaurant staff through Apple App Store, Google Play, or other distribution channels. Current mobile applications are intended for restaurant staff and operations, not as a general consumer-facing guest application.

App store terms, device operating system terms, and third-party platform rules apply in addition to these Terms. Apple, Google, and other app store providers are not responsible for providing support, maintenance, warranties, or claims handling for Brasserio except where their own terms or applicable law expressly require it.

Mobile applications may process device identifiers, push tokens, crash logs, diagnostics, and device location where enabled, including location used for branch setup or restaurant-location suggestions. Brasserio mobile applications do not currently request camera/photo access for the described Services, do not support biometric login as a Brasserio feature, and do not currently process offline reservation data.

16. Content and Restaurant Materials

Restaurant Customers may upload or submit restaurant names, logos, images, menus, floor plans, table layouts, descriptions, public-page content, customer lists, staff lists, and other Content. Guests do not currently upload images or reviews through the Services.

You represent and warrant that you own or have all rights, permissions, licenses, consents, and lawful bases needed to upload, submit, display, and use Content through the Services. You must not upload unlawful, infringing, defamatory, hateful, pornographic, misleading, unsafe, discriminatory, malware-containing, privacy-invasive, or unauthorized personal data.

You grant Brasserio a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, display, transmit, format, modify for technical purposes, and otherwise use Content as needed to provide, secure, improve, support, and market the Services, including in the booking widget, restaurant public pages, dashboards, support views, marketing examples, and case studies. Brasserio will request written permission before using a restaurant name or logo in public customer lists or case studies not already made public by the restaurant.

Brasserio may remove, disable, restrict, or refuse Content at its discretion if it appears to violate these Terms, third-party rights, law, platform rules, or safety requirements.

17. Acceptable Use

You must comply with the Acceptable Use and User Content Policy. Without limiting that policy, you must not scrape, reverse engineer, resell reservations, create fake reservations, use bots, share credentials, conduct unauthorized security testing, upload malware, bypass payment systems, spam guests, discriminate unlawfully, misuse personal data, send marketing without consent, publish unauthorized benchmarks, copy the widget or loader code, modify widget core logic, or frame the widget in an unauthorized or deceptive manner.

18. Data Protection and Privacy

Brasserio’s processing of personal information is described in the Privacy Policy. For Guest Data and Restaurant Data processed by Brasserio on behalf of a Restaurant Customer, the Restaurant Customer is generally the controller or business responsible for deciding why and how the data is processed, and Brasserio acts as processor or service provider. For Brasserio account, billing, security, support, legal, and B2B marketing data, Brasserio may act as an independent controller.

Restaurant Customers are responsible for providing legally required privacy notices to Guests, staff, and other individuals; obtaining required consents; maintaining lawful bases for processing; responding to guest privacy requests where they are the controller; and using Brasserio in accordance with privacy and data protection laws.

Brasserio may use aggregated or de-identified data, including cross-restaurant benchmarks and product analytics, to operate, secure, support, develop, and improve the Services, provided the data does not identify a specific individual and is not used in a way prohibited by applicable law.

19. Security

Brasserio uses technical and organizational measures designed to protect the Services, including TLS for data in transit, restricted internal access, role-based permissions, least-privilege access practices, secret-management practices, monitoring, and vendor controls appropriate to the nature of the Services. No system is 100% secure, and Brasserio does not guarantee that unauthorized access, data loss, outages, or incidents will never occur.

Restaurant Customers are responsible for securing their accounts, users, devices, networks, websites, and credentials. Brasserio may suspend or restrict access if it reasonably believes access creates a security, fraud, abuse, legal, or platform-integrity risk.

20. Third-Party Services

The Services may use, connect to, or depend on Third-Party Services, including hosting, databases, payments, SMS, email, push notifications, analytics, app stores, domain, security, and infrastructure providers. Third-Party Services are governed by their own terms and policies. Brasserio is not responsible for Third-Party Services outside Brasserio’s control, including downtime, delays, security incidents, rejected messages, payment processing failures, app store decisions, or changes to third-party APIs or policies.

21. Intellectual Property

Brasserio, the Services, software, dashboards, mobile applications, widget, loader code, user interface, designs, workflows, architecture, documentation, branding, trademarks, and related intellectual property are owned by DevYouUp or its licensors. The Services are licensed, not sold.

Subject to these Terms and payment of applicable fees, Brasserio grants Restaurant Customers a limited, revocable, non-exclusive, non-transferable license to access and use the Services for their internal restaurant operations and approved guest booking flows. No rights are granted except as expressly stated.

You may not copy, modify, distribute, sell, sublicense, rent, host, reverse engineer, decompile, disassemble, benchmark publicly, or create derivative works from the Services except where expressly permitted by Brasserio in writing or by mandatory law.

22. Feedback

If you provide ideas, suggestions, improvements, bug reports, feature requests, or other feedback, you grant Brasserio a perpetual, worldwide, irrevocable, royalty-free right to use the feedback without compensation or restriction. Brasserio is not required to implement feedback.

23. Beta, Early-Stage, and Experimental Features

Some features may be marked beta, experimental, early access, preview, pilot, or otherwise made available before general release. Such features may be incomplete, unstable, changed, limited, or discontinued at any time. They are provided for evaluation or early use and are not subject to any uptime, support, security certification, performance, accuracy, or feature-completeness warranty unless expressly agreed in writing.

24. Support and Availability

Brasserio does not currently provide an uptime SLA or service credits. We aim to provide reasonable availability and support, but we do not warrant that the Services will be uninterrupted, error-free, secure, or available at all times.

Standard support is available through email, chat, or phone where relevant. Standard support hours are Sunday through Thursday, 08:00 to 17:00 Israel time, excluding holidays, unless otherwise announced. Emergency support may be provided in relevant cases at Brasserio’s discretion.

Maintenance windows, urgent maintenance, security maintenance, provider outages, cloud incidents, network failures, app store issues, and third-party incidents may affect availability. Brasserio may perform maintenance during early-stage product development without service credits.

25. Suspension and Termination

You may stop using the Services at any time. Monthly subscriptions may be canceled at any time using the available cancellation method. Annual subscriptions do not auto-renew at this stage and are non-refundable unless required by law or agreed in writing.

Brasserio may suspend, restrict, freeze, or terminate access immediately if we reasonably believe there is non-payment, security risk, abuse, illegal activity, violation of these Terms, misuse of personal data, platform-integrity risk, chargeback risk, restaurant misuse, or legal requirement.

When a Restaurant Customer approves account deletion, access is revoked, employee access is disabled, API keys and machine credentials are revoked, active sessions are terminated, and operational data such as reservations, booking records, tables, floor setup, menus, employee records, and account-level operational data are scheduled for deletion. The default operational deletion safeguard period is 30 days. Invoices, transaction history, and related financial records may be retained for 7 years, with personal customer details anonymized where applicable.

Brasserio does not currently provide customer self-service data export before deletion. Deletion, anonymization, and retention are further described in the Privacy Policy and DPA.

26. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED ‘AS IS’ AND ‘AS AVAILABLE’ WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, RELIABILITY, OR ERROR-FREE OPERATION.

Brasserio does not warrant or guarantee increased reservations, increased revenue, reduced no-shows, improved table turnover, specific business outcomes, successful marketing, uninterrupted operations, compatibility with every device, compatibility with every restaurant website, perfect seating suggestions, or error-free analytics.

Brasserio is not responsible for restaurant food, beverage, service, venue conditions, allergies, accessibility accommodations, health and safety, staff conduct, closures, overbooking, guest disputes, refund disputes except as expressly handled by Brasserio-managed payment flows, or any restaurant’s failure to comply with law or its own policies.

27. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRASSERIO, DEVYOUUP, AND THEIR OWNERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS; LOST REVENUE; LOST GOODWILL; BUSINESS INTERRUPTION; LOST DATA; LOSS OF USE; COST OF SUBSTITUTE SERVICES; OR DAMAGES ARISING FROM RESTAURANT OPERATIONS, THIRD-PARTY SERVICES, GUEST DISPUTES, OR USER CONTENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

For Restaurant Customers, Brasserio’s total aggregate liability for all claims arising out of or related to the Services is limited to the greater of: (a) the fees paid by the Restaurant Customer to Brasserio for the affected Services during the six months immediately before the event giving rise to the claim; or (b) US$50 or the local equivalent.

For Guests and free users, Brasserio’s total aggregate liability is limited to US$50 or the local equivalent.

These limitations do not limit liability that cannot be limited under applicable law. Some jurisdictions do not allow certain exclusions or limitations, so some limitations may not apply to you.

28. Indemnification

Restaurant Customers and other business users agree to defend, indemnify, and hold harmless Brasserio, DevYouUp, and their owners, directors, employees, contractors, agents, affiliates, and service providers from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• your breach of these Terms or related policies;
• your Restaurant Data, Content, uploaded materials, website, domains, scripts, or integrations;
• restaurant policies, cancellations, deposits, holds, guest communications, guest disputes, restaurant service, food, allergies, venue safety, accessibility accommodations, or no-show handling;
• your unlawful marketing, spam, privacy violations, misuse of Guest Data, or failure to obtain required consents;
• employment, contractor, staff, user-permission, or internal restaurant disputes;
• third-party intellectual property, privacy, publicity, consumer-protection, or other rights claims relating to your Content or use of the Services; and
• your fraud, abuse, negligent, willful, or unlawful conduct.

Brasserio may control the defense of any claim for which indemnification is sought. You must cooperate and may not settle a claim in a way that admits fault or imposes obligations on Brasserio without Brasserio’s written consent.

29. Governing Law and Disputes

These Terms and any dispute or claim arising out of or related to them, the Services, or Brasserio are governed by the laws of the State of Israel, without regard to conflict-of-law rules.

Before filing a lawsuit, the party bringing the dispute must give the other party written notice describing the dispute and allow 30 days for good-faith negotiation and cure, unless urgent injunctive relief, intellectual property protection, security response, non-payment collection, or legal compliance requires faster action.

Subject to the negotiation period above, the competent courts of Tel Aviv-Jaffa, Israel have exclusive jurisdiction over disputes arising out of or related to these Terms or the Services, except where mandatory consumer law requires another forum.

These Terms do not include mandatory arbitration or a class-action waiver.

30. Miscellaneous

You may not assign or transfer your rights or obligations under these Terms without Brasserio’s written consent. Brasserio may assign these Terms in connection with a merger, acquisition, reorganization, financing, sale of assets, change of control, or transfer of the Brasserio business.

If any provision is found unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. Headings are for convenience only. The English version controls over any translation.

Contact for all legal notices, support, privacy, accessibility, copyright, and security matters: support@brasserio.com.

Operated by DevYouUp | Contact: support@brasserio.com